Terms And Conditions

Welcome to the website of Dim's Kitchen Inc. ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website, services, content, and communications. By accessing or using this website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use this website.

Dim's Kitchen Inc. is a California corporation located at:

Dim's Kitchen Inc.
10762 Glenoaks Blvd Unit A
Pacoima, CA 91331
Phone: (747) 306-6591
Email: dimskitchen@yahoo.com

This website is provided for informational and business purposes. By using this website, you represent that you are at least eighteen (18) years of age and have the legal capacity to enter into binding agreements. You agree to use the website only for lawful purposes and in a manner that does not interfere with its operation, security, or availability.

We are a full-service catering company providing food preparation, catering, delivery, event staffing, setup services, and related hospitality services. Information presented on this website, including menus, pricing, service descriptions, and photographs, is provided for general informational purposes only and does not constitute a binding offer.

All services are subject to availability, scheduling, staffing, menu selections, venue requirements, and written confirmation. We reserve the right to modify menus, ingredients, pricing, or service offerings at any time without prior notice.

Any pricing, estimates, menus, proposals, or quotations provided through our website, email, telephone, social media, or other communications are preliminary and subject to change. Final pricing may vary based on guest count, menu selections, event duration, staffing requirements, equipment rentals, delivery logistics, taxes, and other event-specific factors.

A written proposal, invoice, order confirmation, or catering agreement accepted by both parties shall govern the final pricing and services to be provided.

Submitting an inquiry through our website does not reserve an event date or guarantee service availability. An order or event is not considered confirmed until we have reviewed the request, verified availability, and provided written confirmation.

We reserve the right to refuse service, decline any booking request, or cancel an order if circumstances arise that prevent us from safely or reasonably fulfilling the request.

Unless otherwise agreed in writing, no payment is due until the ordered food and agreed services have been delivered. Full payment is due immediately upon delivery of the order.

Clients are responsible for inspecting their order upon delivery and promptly notifying us of any concerns. Failure to make payment when due may result in collection efforts, legal action, and recovery of collection costs, court costs, and attorneys' fees where permitted by law.

For large events, custom orders, corporate accounts, or other special circumstances, we reserve the right to require deposits, advance payments, signed agreements, or alternative payment terms before accepting an order.

We take pride in providing quality food and professional service. If you believe there is an issue with your order, you must notify us as soon as possible and no later than twenty-four (24) hours after delivery. Refund requests must include sufficient information regarding the nature of the complaint so that we may investigate the matter.

Refunds will generally not be issued for food that has already been consumed, personal taste preferences, customer-provided incorrect information, failure to properly store food after delivery, delays caused by circumstances beyond our reasonable control, or minor differences in presentation, appearance, or garnishes.

If we determine that an order was materially incorrect, incomplete, damaged, or otherwise failed to meet the agreed specifications, we may, at our sole discretion, provide replacement items, a partial refund, or a full refund for the affected portion of the order.

Customers are responsible for informing us of any food allergies, dietary restrictions, or special requests before placing an order. While we make reasonable efforts to accommodate such requests, all food is prepared in facilities where common allergens, including nuts, dairy, eggs, wheat, soy, fish, shellfish, and sesame may be present.

Accordingly, we cannot guarantee that any food item is completely free of allergens. To the fullest extent permitted by law, we are not responsible for allergic reactions resulting from ingredients, cross-contamination, or customer failure to disclose dietary restrictions.

All content appearing on this website, including text, menus, photographs, logos, graphics, videos, designs, recipes, layouts, and other materials, is owned by or licensed to us and is protected by copyright, trademark, and other applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, display, publish, sell, or otherwise use any content from this website without our prior written permission.

Any comments, reviews, testimonials, photographs, feedback, or other materials submitted through our website, email, social media pages, or other communications may be used for marketing, promotional, or business purposes.

By submitting such content, you represent that you have the legal right to do so and grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, display, modify, and distribute the content in connection with our business.

You agree not to use our website in any way that violates applicable laws or regulations, infringes upon the rights of others, attempts unauthorized access to systems or data, introduces malicious software, interferes with website functionality, or collects information from other users without authorization.

We reserve the right to restrict or terminate access to our website for any violation of these Terms.

Our website may contain links to third-party websites for convenience. We do not control, endorse, or assume responsibility for the content, policies, products, services, or practices of any third-party website.

Your use of any third-party website is at your own risk.

THIS WEBSITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND RELIABILITY.

WE DO NOT GUARANTEE THAT THIS WEBSITE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THE USE OF THIS WEBSITE OR OUR SERVICES.

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT PAID BY THE CUSTOMER FOR THE SPECIFIC ORDER OR SERVICE GIVING RISE TO THE CLAIM.

We encourage customers to contact us directly regarding any concerns before initiating a chargeback, lawsuit, or other formal dispute process.

Any dispute relating to our website, services, orders, payments, or these Terms must be reported to us within seven (7) days of the event giving rise to the dispute. The parties agree to make a good-faith effort to resolve disputes informally before commencing legal action.

If a dispute cannot be resolved informally, it shall be brought exclusively in the state or federal courts located in Los Angeles County, California. The parties consent to the jurisdiction and venue of those courts. To the fullest extent permitted by law, the prevailing party in any legal proceeding shall be entitled to recover reasonable attorneys' fees, court costs, and related expenses.

We shall not be liable for delays, interruptions, or failures to perform caused by circumstances beyond our reasonable control, including natural disasters, severe weather, fire, flood, earthquake, pandemic, government action, labor disputes, transportation disruptions, supply shortages, utility failures, or other unforeseen events.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles.

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

We reserve the right to modify these Terms and Conditions at any time. Any changes become effective immediately upon posting to this website. Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

If you have any questions regarding these Terms and Conditions, please contact us:

Dim's Kitchen Inc.
10762 Glenoaks Blvd Unit A
Pacoima, CA 91331
Phone: (747) 306-6591
Email: dimskitchen@yahoo.com

By using this website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.